FAQs

How long will it take for my order to ship?

Processing times for all orders are 3-8 business days unless stated otherwise.

 

When should my order arrive once it ships?

Actual delivery time will depend on the shipping method you choose at check out.

 

Why does my tracking number say delivered but I haven't received it yet?

If your tracking number says delivered but you haven't received it yet please check with your neighbors to see if it might have been dropped off at the wrong address. It's your responsibility to contact the USPS to see if they can locate the missing package, click here for more info. If you still haven't been able to locate your package then please contact me. 

 

Can I return or exchange my order?

Order cancellations, returns, or exchanges are not accepted but please contact me within a timely manner if you have any problems with your order.

 

Do you offer wholesale orders?

Limited items are available for wholesale here. If you're interested in other items please email me. Wholesale discounts are exclusively available on purchases of $100 or more. Please email me or fill out the contact form to set up your wholesale order. 

 

How can I contact you if I have questions?

Please email me at hailey@createlydesignco.com or fill out the contact form here. I will do my best to respond within 24 hours.