We aim to fulfill all orders within 3-8 business days. Delivery times will vary depending on the shipping method you choose at checkout. 

Cancellations, returns, or exchanges are not accepted, but if you encounter any issues with your order, please contact us promptly.

If your tracking number says delivered but you haven't received it yet please check with your neighbors to see if it might have been dropped off at the wrong address. It's your responsibility to contact the USPS to see if they can locate the missing package, click here for more info. If you still haven't been able to locate your package then please contact me.

Yes! Although we are based in the US, our products ship worldwide.

Yes! We are thrilled you would like to carry our products. Our products are available at wholesale prices on Faire.

Please email me at hailey@createlydesignco.com or fill out a contact form. We strive to respond to all inquiries within 24 business hours.